Answers on orders, shipping, reconstitution, lab testing, and research use. Can’t find what you need? The lab team replies within 24 hours.
Cut-off times, cold-pack shipping, tracking, delivery times.
How to mix lyophilized peptide, storage after reconstitution, syringe units.
What we test, how to read a COA, verifying purity and identity.
Damaged vials, missing items, our replacement policy.
Order history, saved addresses, e-Transfer references, invoices.
Who we sell to, legal framework, proper handling, compliance.
Orders placed before 2:00 PM ET on a business day ship the same day. Orders after 2:00 PM ship the next business day. We ship Monday through Friday, excluding Canadian statutory holidays.
Every order ships with an insulated cold pack inside a padded mailer. Lyophilized peptides are stable at room temperature for 5–7 days during transit; reconstituted vials should be refrigerated upon arrival. Tracking is included on every order.
Peptigo ships within Canada only. Domestic-to-domestic shipping keeps the cold chain intact, avoids customs delays, and keeps your order in-country from our facility to your door. We do not ship internationally.
Reconstitution in brief: swab the septum with an alcohol pad, draw bacteriostatic water into an insulin syringe, inject it slowly down the inside wall of the vial, and gently swirl until dissolved. Don’t shake. Use the peptide calculator for exact volumes and syringe units.
Reconstituted with bacteriostatic water and refrigerated at 2–8°C, most peptides remain stable for 4–6 weeks. Specific peptides vary — BPC-157 and TB-500 are generally longer-lasting, while GLP-1 agonists are shorter. Always check the individual product page for the specific stability window.
Every product page links to a product-specific COA showing HPLC purity (typically ≥99%), LC-MS identity confirmation, and appearance/pH verification. Testing is performed by an independent ISO 17025 accredited lab. All products tested with COA before release.
Email support@peptigopeptides.com within 48 hours of delivery with photos of the damage and your order number. We’ll ship a replacement at no charge, usually within one business day. No return of the damaged product is required.
Because these are temperature-sensitive research compounds, we cannot accept returns of opened or unopened vials once shipped. If the issue is damage, wrong item, or a quality concern, we will always replace the item free of charge.
Peptigo sells exclusively to verified research professionals, laboratories, and institutions in Canada. All products are labeled “For Laboratory Research Use Only — Not for Human Consumption” and are not intended for therapeutic or diagnostic use. By purchasing, you confirm you meet these requirements.
Sign in to your account at peptigopeptides.com/account. Full order history, tracking numbers, and order invoices are available under “Orders.” Passwordless sign-in via email magic link is the default.
General support, orders, and account questions. We reply within 24 hours, Monday through Friday.
support@peptigopeptides.comQuestions on mechanisms, stacking, reconstitution, or specific literature. Handled by our lab team.
research@peptigopeptides.comUrgent order issues only. For research questions, email is faster and produces a written record.
(800) 555-0100All Peptigo products are sold for laboratory research purposes only. They are not drugs, dietary supplements, or cosmetics and are not intended for human or veterinary use. The information on this site is educational and does not constitute medical advice.